Arizona Dental Association
Arizona Growth Advisors
Renauld Cook Drury Mesaros, PA
West Valley Pediatric Dentistry
Dr. Guyette Surgery
Ellsworth & Warren
Dr. Higgs, DDS
Dear Candace and AZ Dental Bank Team -
When I started looking at restructuring some business debt early last year, a friend of mine suggested I reach out to you as he was aware that AZDB was working hard to develop their banking business in Arizona and with dental practices in particular. The fact that you were local was very intriguing, but since I already had a long standing relationship with one of the large national banks, I reached out to them to get started refinancing both my business and real estate debt.
Suffice it to say that after several months (nearly 6) and a ridiculous number of hoops, I felt as though the deal with this national bank was not in my best interest - mainly because the process was so annoying - and I told them to scrap the deal.
Immediately after that happened, I called you Candace. That call came right before Thanksgiving 2013 and we closed right before Christmas! IN ONE MONTH!
Talk about ease of doing business! In comparing the two experiences, it was complete night and day. With the previous bank, one VP would come talk to me, request information, then send it to his boss for review and if all looked good it would into underwriting. After a few weeks in underwriting, they would have some question, which, by the nature of the question, would indicate to me that they really did not understand how a dental business works. After sever months and several of these cycles, I threw in the towel.
With AZDB, I spoke to you, you introduced me to your small team, asked for some information and when we were off and running. In fact, I just looked at some dates our emails. You sent me the information request package on November 21st, and I had a Letter of Intent to do a refinance package on November 26th! I remember talking to you that day in disbelief because it happened so fast. It was obvious that you and your team understood the dental business very well and could look at certain reports and financials and immediately know how strong a practice you're dealing with is. No hoops, no "let me give it to my boss," etc. Very refreshing was a thought I remember thinking.
I was especially impressed at how you were able to address the real estate package in the deal, as that was where the previous bank seemed to be stuck. I was called recently by the VP of the "other bank" asking why I was moving my deposits to AZDB, I told him and he asked if and how we were able to incorporate the real estate into the deal. When I told him, he said "well that's clever." It seemed pretty logical to me and I'm not even a banker. Your and your team's expertise at handling my deal was nothing short of perfect.
With this in mind, I am happy to endorse Arizona Dental Bank. My only regret is that I didn't come to you sooner!
Rich Higgs, DDS
Aquila Family and Cosmetic Dentistry
10 Positive Review(s)